Motherships

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This week my boss heads to London for a meeting of the combined IT groups from the three primary PlayStation divisions. It’s the same trip I went to last year that resulted in my extended stay. This time, however, I am unable to go as I had already made plans to attend Maker Faire with my family.

While thinking about that trip, I realized that while I don’t travel too often, I have had the opportunity through work to visit quite a few ‘motherships.’ Since I’m a geek by profession, they’re ones most people wouldn’t care about but some might find the list interesting:

I have a love/hate relationship with traveling. I like the experience, but can’t say that I wish to do more. I can’t think of any upcoming additions to the list but who knows what the future has in store.

IRC: Our IT secret weapon

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While I’ve be using this Internet thing for many (many) years, I never really got into the whole IRC chat. When I transferred into the IT group almost six years ago, I was introduced into the internal IRC server that they used regularly.

For the unfamiliar, IRC is a chat server and protocol developed in 1988 that enables standard text chat rooms. It’s nothing special but utility items rarely are. It’s how you use it that makes it work.

Did You Know? Our original IRC service we hosted was on a racked-up PlayStation 2 in one of our data centers?

Six years ago, the IT group I joined was relatively small and we were all in the same hallway. As a result, coordinating and collaborating wasn’t a challenge. Our IRC server was in use back then but was mostly for color commentary on recent events or sharing other geeky tidbits (this was before Facebook and Twitter). As our group grew, however, we became more spread out and IRC started taking on a more tactical vibe. That trend continued as we spread out and more people were still working together on projects. Worst yet, it was becoming more commonplace that you didn’t even know who the right individual might be regarding a particular service or skill.

Today, our IRC server has over a dozen different channels with fun and more business-like exchanges happening every day in each. The real strength, however, is when something has gone sideways. If a system has gone down and our NOC pages one or more admins to work on something, our IRC server becomes exceedingly useful so that status and collaboration can be easily done. Transcripts are often utilized for updating tickets or producing root cause analysis (RCA) documents.

Did You Know? I have the fortune of working with ‘Dalvenjah’ of DALnet fame?

Having not used IRC before I joined the team, I have since grown to truly feel badly for any IT shop that doesn’t use it or something similar. I can only imagine how worse-off we would be if it wasn’t available.

We’re back online

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Wow, that was an experience I’d like to avoid in the future. Yesterday, I was able to successfully connect our router to the new DSL circuit and get the house fully transitioned over. That makes the final count of ‘days without broadband’ 10. Granted, I was able to utilize a borrowed MiFi but that provided what was essentially minimal connectivity. Things would have been quite ugly if that wasn’t available.

The two heros to come out of the experience are Xochitl who is a customer service supervisor for DSL Extreme. And Mike, a field technician for Verizon. Both of them were genuinely interested in working through the problem and each were essential in getting to a resolution.

Now I need to figure out what to do with a considerable amount of Verizon FiOS equipment (router, UPS, Optical Network Terminal, etc.). I wonder if there’s an aftermarket for it? I’ll likely just leave it all in place. Hey, maybe there’s a chance I’ll be able to go back to FiOS?